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Top 10 Frequently Asked Questions (FAQs)


What is Alienware’s upgrade policy? Where can I download drivers for my Alienware computer? Does Alienware sell reconditioned / refurbished systems? What is AlienExchange? How do I reseat or replace the Primary video module of an Alienware Area-51 m9750 mobile desktop? What is the recommended order to install drivers after a new Windows installation procedure? How do I reseat or replace the Secondary video module of an Alienware Area-51 m9750 mobile desktop? How do I install the Windows Vista Upgrade disk on my computer? How can I access the Alienware Support Area? What is Alienware's Dead Pixel Replacement Procedure for mobile systems ? (excludes the Alienware Area-51 m7700, Aurora m7700, Sentia m3400 and Sentia m3450 mobile systems)

Virus Information

If your Alienware system is experiencing Blue Screen Errors, irregular or slow system performance, abnormal activities or malfunctions, it is possible that your system has been infected with a virus.

Drivers & Downloads

Download the most current and up-to-date drivers for all components included with your Alienware® system.

Customer Support Forums

Talk directly to the Alienware support staff as well as other customers and find answers for any questions you may have concerning your Alienware® system and its components.

My Support History

This section contains a comprehensive listing of all past support requests.

My Hive® Personal Support Area

Here you will find highly customized support information extracted directly from your orders placed at Alienware®.

Contact Support Representative

If you have browsed the support area and still cannot find what you are looking for, feel free to contact the Alienware support team.

Alien Contact

For systems that support the Alien Contact feature.